First International Conference on Financial Literacy and Financial Inclusion
Improving Financial Literacy And Access To Financial Services : The Role Of The Financial Sector In The Implementation Of The National Strategy

26/1, Tverskaya street, Moscow

10-11 February 2015

30+ speakers

150+ PARTICIPANTS

About conference

FINFIN – is an annual international conference aiming to bring together financial institutions, state bodies, and expert community to exchange and share best practices and the latest trends in the area of financial literacy and financial inclusion. The Conference fosters an open dialog between market practitioners, government officials and researchers. It also provides an ideal environment to develop new initiatives that would ensure sustainable development of the industry, increase the availability and quality of financial services for the population, and promote financial literacy programs in order to
improve the well-being of Russian citizens.

The conference is traditionally organized with the participation of representatives of the Bank of Russia.

Speakers

High-level representatives of government bodies, financial institutions and expert community from Russia and abroad

Program

8:45 - 9:30

Registration of participants

9:30 - 9:45

Conference Opening

Welcome address

Speakers

VICTOR KLIMOV Chairman of the Advisory Council for Protection of the Rights of Consumers of Financial Services at the Central Bank of the Russian Federation (Bank of Russia), Deputy, State Duma of the Russian Federation
9:45 - 11:30

Session 1

Financial Inclusion, Financial Literacy, and Consumer Protection: International Experiences and Russian Approaches

Moderator

MIKHAIL MAMUTA Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia

Speakers

MIKHAIL MAMUTA Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia
FLORE-ANNE MESSY Deputy Head, Financial Affairs Division, Organisation for Economic Co-operation and Development (OECD)
ANATOLY AKSAKOV President, Association of Regional Banks “Russia, Deputy Chairman of the Financial Market Committee, State Duma of the Russian Federation
SOREN NELLEMANN Program Coordinator for the Russian Federation, Social Development Department, World Bank
ANNA ZELENTSOVA Coordinator, Russia’s Financial Education and Financial Literacy Project at the Russian Ministry of Finance; Co-chair, Subgroup on Financial Consumer Protection and Financial Literacy, Group of Twenty (G20)
SEVERINE DEBOOS-DAVID Financial Inclusion Expert, International Labour Organization
NATALIA NIKOLAEVA Vice-president, Acting President, ZAO CB “Citibank
11:30 - 12:00

Coffee Break

12:00 - 13:30

Session 2

Financial Inclusion, Financial Literacy, and Consumer Protection in the Financial Market: the Role of the Regulator, State Services on Consumer Protection, and the Government

Moderator

ALEKSEI SAVATYUGIN President, National Association of Microfinance Market Stakeholders (NAMMS)

Speakers

ILYA KOCHETKOV Head of Consumer Protection, Service to Protect the Rights of Consumers of Financial Services and Minority Shareholders, Bank of Russia
OLEG PRUSAKOV Head of Consumer Rights Protection, Russian Federal Service for Supervision of Consumer Rights Protection and Human Welfare
OLGA TOMILOVA Regional Representative, CGAP (World Bank Group)
VICTOR ERMAKOV Ombudsman for SME Rights Protection, General Director of the Russian Agency for Small and Medium Business
13:30 - 15:00

Lunch

15:00 - 16:30

Session 3

A Consumer’s Right to Information: an Examination of the Current Legislative Environment

Moderator

ANNA CHAPLYGINA Coordinator, Consumer Rights’ Protection within Russia’s Financial Education and Financial Literacy Project, Russian Federation

Speakers

PAVEL MEDVEDEV Financial Ombudsman
VICTOR MAYDANYUK Chairman, All-Russian Union for Consumer Protection in Financial Services (FinPotrebSoyuz)
DMITRI YANIN Chairman, International Confederation of Consumer Societies, Russian Federation
OLEG IVANOV Vice-President, Association of Regional Banks “Russia”
16:30 - 17:00

Coffee Break

17:00 - 18:00

Session 4

Digital Technologies’ Role in Improving Access to Financial Services

Moderator

VICTOR DOSTOV President, Russian Electronic Money Association; Vice President; NAMMS; Member, Digital Finance Working Group, Alliance for Financial Inclusion (AFI)
9:30 - 10:00

Special interview

Moderator

OLGA PROSKURNINA Deputy Chief Editor, Forbes Online
10:00 - 11:15

Session 1

Business Standards Designed to Reduce the Financial Risks of Clients: Best Practices and Proven Tools

Moderator

ELENA STRATYEVA Director, Russian Microfinance Center, Vice-president for Infrastructure Development, National Association of Microfinance Market Stakeholders

Speakers

GUZELIA IMAEVA General Director, National Agency of Financial Studies (NAFI)
MARIA KHRABROVSKAYA Deputy General Director for Marketing, “Specialized Credit Bureau for Microfinance Organizations”
ROLF BEНRNDT Practice Manager EMENA Finance & Markets, International Finance Corporation (IFC)
VUSALA GARAYEVA Business Development Director, Azerbaijan Micro-finance Association (AMFA)
ALEXEI VOLKOV Marketing Director, National Bureau of Credit Histories
11:15 - 11:45

Coffee Break

11:45 - 13:00

Session 2

Financial Literacy Development Programs in Financial Institutions: from Marketing Traps to Customer Care

Moderator

ANNA ZELENTSOVA Coordinator, Russia’s Financial Education and Financial Literacy Project at the Russian Ministry of Finance; Co-chair, Subgroup on Financial Consumer Protection and Financial Literacy, Group of Twenty (G20)

Speakers

ALEKSANDER KOLANKOV Head of Department for Financial Literacy and Interaction with Civil Society Institutions, Service for Consumer Protection and Financial Inclusion, Bank of Russia
MARGARITA LALAYAN Senior Programme Specialist, International Training Center, International Labor Organization (ITC-ILO)
IRENE SHKAROVSKAYA Head, Department of Strategic Communications, Home Credit Bank
EVGENIA BLISKAVKA Director, Institute of Financial Planning
TATIANA AVRAMENKO Head of Community Relations, Public Affairs, AO CB “Citibank”
13:00 - 13:30

Conference Wrap-Up and Summary

13:30 - 14:30

Lunch

Photoreport

Photos from the conference

Videos

Video from the conference

Sponsors

Sponsors traditionally provide support for the conference

OFFICIAL SUPPORT

Ministry of Finance of the Russian Federation